Privacy Policy

Who we are

Smart Manufacture is a trading name of Smart Quality Services Ltd, a company
registered in England and Wales. Smart Quality, Smarter Warehouse and Smart
Rugged Devices are trading names of the same company, so this notice describes
how that one company handles your information.

We are the controller of the personal data described in this notice. If you
have a question about how we handle your information, contact us using the
details above.

What this notice covers

This notice explains what personal data we collect through
smartmanufacture.co.uk, why we collect it, what we do with it and what rights
you have. It does not cover other websites we link to, which have their own
privacy notices.

Details of the individual cookies used on this site are set out separately in
our Cookie Policy.

The information we collect

When you contact us

If you complete an enquiry form on this site we collect your name, your email
address and whatever you choose to write in the message. That enquiry is sent to
us by email. We also collect your details if you telephone or email us directly.

When you browse the site

If you accept analytics cookies we collect information about how the site is
used, such as which pages are viewed, roughly where in the world the visit came
from and what type of device was used. This is collected through Google
Analytics and does not identify you by name.

If you accept marketing cookies, HubSpot records your activity on the site so
we can understand which of our pages are useful to the people who contact us.

If you do not accept these cookies, they are not set. The banner gives you a
genuine choice and you can change it at any time.

Security

Our enquiry forms are protected by Google reCAPTCHA, which checks that a
submission is from a person rather than an automated script. This is necessary
to keep the forms usable, so it operates whether or not you accept optional
cookies. Google’s use of the information collected by reCAPTCHA is governed by
the Google
Privacy Policy and Terms
of Service.

Why we use it, and our lawful basis

• To answer your enquiry and provide a quotation. Our lawful
  basis is legitimate interests, namely responding to a request you have made. If
  we go on to work together, our basis becomes performance of a contract.
• To keep in touch about services you have asked about. Our
  lawful basis is legitimate interests. You can ask us to stop at any time.
• To understand how the site is used and improve it. Our
  lawful basis is your consent, given through the cookie banner.
• To keep the site and our forms secure. Our lawful basis is
  legitimate interests, namely preventing abuse and spam.
• To meet our legal and accounting obligations. Our lawful
  basis is compliance with a legal obligation.

We do not sell your personal data, and we do not use it to make automated
decisions about you.

Who we share it with

We share personal data only with organisations that help us run the business,
and only so far as they need it:

• our website host and email provider, so the site runs and your enquiry
  reaches us
• HubSpot, which we use to manage enquiries and customer relationships
• Google, for website analytics and for reCAPTCHA
• our accountants and professional advisers, where required

Some of these providers are based outside the UK. Where personal data is
transferred outside the UK, it is protected by the safeguards allowed under UK
data protection law, such as the UK International Data Transfer Addendum or an
adequacy decision.

How long we keep it

We keep enquiry correspondence for up to 24 months from our last contact with
you, unless you become a customer, in which case we keep records for as long as
we work together and for six years afterwards to meet our accounting and legal
obligations.

Analytics data is retained by Google Analytics for 14 months. Cookie lifetimes
are listed in our Cookie Policy.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct anything that is wrong
• ask us to delete it, where there is no good reason for us to keep it
• ask us to restrict how we use it, or object to our use of it
• ask us to transfer it to another organisation
• withdraw your consent at any time, where we rely on consent

To exercise any of these, email
hello@smartmanufacture.co.uk
or write to us at the address above. We will respond within one month. There is
no charge.

You can change or withdraw your cookie choices at any time from the
Cookie Policy page.

Complaints

If you are unhappy with how we have handled your personal data, please tell us
first so we can put it right. You also have the right to complain to the
Information Commissioner’s Office, the UK supervisory authority for data
protection.

Changes to this notice

We review this notice from time to time. If we make a significant change we
will update the date below and, where appropriate, tell you directly.

Last updated 13 August 2026.